Refunds & Disputes

You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period. Your account keeps full access until then, and is not charged again.

We do not automatically pro-rate the unused part of a period you have already paid for. If you cancel one day into a monthly period, you keep the remaining month.

If you are a consumer resident in the EU or UK, you normally have 14 days to withdraw from a distance contract. Because the Service is digital content supplied immediately, you are asked at checkout to consent to immediate supply and to acknowledge that you lose the right of withdrawal once supply begins.

If you gave that consent but have not meaningfully used the Service, contact us anyway — see section 2.3. We would rather refund an unused subscription than argue about it.

Beyond anything the law requires, we will refund a subscription payment in full if you ask within 14 days of that payment and the account has not made substantial use of the Service in that period. In practice "substantial use" means delivering files to a client or collecting a client payment through the Service.

Annual plans: within the same 14 days we refund in full. After that, we will refund the unused whole months remaining on request, less any month in which the account was actively used.

We will also refund, without a time limit, where you were charged after cancelling, were charged twice for the same period, or were unable to use the Service because of a fault on our side that we could not resolve.

We do not refund for a change of mind after long use, for failing to cancel before a renewal you were notified of, or for a third-party service outside our control that you chose to depend on. Storage add-ons follow the same rules as the plan they attach to.

Email support@tothemixhub.com from your account address, with the approximate date of the charge. We aim to respond within 3 business days and to issue approved refunds within 10 business days. Refunds go back to the original payment method; we cannot send them anywhere else.

Your contract for the work is with the engineer, not with tothemixhub. Refund requests, disputes about the quality or scope of the work, and questions about what was delivered all go to the engineer directly.

tothemixhub cannot reverse, refund, or withhold a payment you made to an engineer, because we never received it. What we can do is show you the record: what was delivered, when, which version you approved, and what you were invoiced for. Ask us and we will provide it.

You set your own refund and revision terms with your client, and you are responsible for honouring them. Your project terms — revisions included, extra revision pricing, deposit and payment schedule — are recorded on the project and visible to your client, which is usually the fastest way to resolve a disagreement about scope.

You issue refunds for client payments from your own Stripe dashboard. Marking a payment refunded in tothemixhub records the outcome; it does not move money.

A chargeback on a client payment is raised against the engineer's connected Stripe account, and the engineer is responsible for responding to it and for any resulting fees. Delivery records, download events, and version sign-offs held in tothemixhub are often useful evidence, and we will export them for you on request.

A chargeback on a subscription payment is raised against us. We will normally contact you first — a dispute costs both sides more than a refund, and if you are entitled to one under section 2 we would rather just issue it.